Refund and Cancellation Policy
Last Updated: March 31, 2026
This Refund and Cancellation Policy applies to coin purchases and digital services offered on the
Tolky platform, operated by MUHAMMED SHAHAN T.
Nature of Services
Tolky provides digital services. Users may purchase in-app coins that are then used to access
audio calls, video calls, gifts, and other eligible digital platform features.
Cancellation Policy
- Coin purchases cannot be cancelled once the payment is successfully processed.
- Completed or consumed digital services cannot be cancelled retrospectively.
- If a service session is not completed due to a verified technical issue on our side, we may reverse the affected coin deduction after review.
Refund Eligibility
- Failed payment but amount debited: If the payment is debited but coins are not credited, you may request a refund or correction.
- Technical deduction without service: If coins are deducted because of a verified technical issue and the service is not actually delivered, we may reverse the relevant deduction or issue a refund, as applicable.
- Unauthorized or suspicious transactions: These will be reviewed on a case-by-case basis subject to platform records and payment gateway verification.
Non-Refundable Cases
- Coins already used for completed digital services are non-refundable.
- Refunds will not be issued merely because a user no longer wishes to use the platform after successful coin credit.
- Platform access restrictions caused by policy violations or account enforcement actions do not automatically entitle a user to a refund.
Refund Request Process
- Refund or reversal requests must be raised promptly after the issue is noticed.
- Please email tolkyhelp@gmail.com with transaction details, registered phone number, and a description of the issue.
- We may request supporting details required for verification, including payment reference, transaction ID, and screenshots.
Review and Processing Timeline
- Eligible cases are generally reviewed within 3 to 5 working days.
- Approved bank or source refunds may take additional time depending on the payment provider or issuing bank.
- Where appropriate, we may resolve the issue through a wallet correction or coin reversal instead of a direct monetary refund.