User Agreement - Tolky
Last Updated: October 10, 2026
1. Agreement, Service and Eligibility
This User Agreement is between you and CEIONIX TECHNOLOGIES LLP, which operates Tolky. The service lets adults discover other users and communicate through supported audio, video and messaging features. Peer conversations are not medical advice, diagnosis, therapy or emergency services.
You must be 18 years or older, provide accurate age/date-of-birth information, and be legally able to enter this agreement. Do not register or participate using a false age or on behalf of a minor. A declared date-of-birth check or profile verification label is not proof of identity, adulthood, qualifications or safe conduct.
Terms version: 2026-10-10. When asked to accept a required terms version, you must explicitly agree before continuing the affected participation features. We record the accepted version and server-recorded time. We do not treat opening the app, reading this page or continued use alone as explicit acceptance of a new version. If you do not agree, do not participate; you can contact support about your account.
Our Privacy Policy explains data handling. Accepting these terms does not provide blanket consent to unrelated marketing, tracking or uses requiring separate permission.
2. Your Account
Use accurate account information and content you have the right to submit. Keep your sign-in credentials and OTPs private, and tell support about unauthorized access. Do not impersonate another person, transfer an account to evade restrictions, or attempt to bypass another user's block or a platform suspension/ban.
Availability, network conditions and other users' choices affect conversations. We do not guarantee that a particular person will answer or stay connected, or that a verification label guarantees their conduct.
3. Community Rules and Prohibited Content
These rules apply to names, profiles, images, messages, support interactions, text attached to gifts where enabled, and conduct during audio or video calls. Objectionable content and abusive behaviour are prohibited, including:
- Harassment, bullying, stalking, threats, intimidation, hate speech or attacks based on personal characteristics.
- Nudity, pornography, explicit sexual acts or solicitation, non-consensual intimate content, coercion or sexual exploitation.
- Child sexual abuse material, grooming, sexualization or exploitation of minors, or encouraging an under-18 person to participate.
- Impersonation, fake or misleading identities, scams, financial exploitation, spam or pressure to send money or gifts.
- Publishing private information, recording or distributing another person's communications without lawful permission, or infringing another person's rights.
- Promoting violence, trafficking or other unlawful activity; compromising accounts, scraping private information, or bypassing access and safety controls.
- Knowingly fabricated reports or retaliation against a person for reporting. An honest report is not a violation merely because it cannot be substantiated.
Purchases, gifts and earnings never authorize prohibited conduct, sexual requests or harassment. We may refuse or remove content even if it is associated with a paid feature.
4. Reporting a User or Content
Use Report User on the profile where available, or the app's Help/Support report option. Select a reason if offered and describe what happened in the text field. A previous call or message is not required to report a profile. Include the relevant call or message when available and only submit context you are entitled to share.
If your app version lacks a profile-report button, or you cannot access the app, email tolkyhelp@gmail.com with the profile/account reference, approximate incident time and a description. Never include an OTP or password. Do not distribute illegal content as evidence; identify the incident for the reviewer instead.
Reporting remains available after either person blocks the other. Reports are linked to the reporting account for review, but are not sent to the reported user as a conversation. Reporting does not automatically block or ban an account. Use Block separately if you want to stop contact.
5. Blocking and Ending Contact
Use Block User or Block in the user/call options to prevent further calls and messages in both directions and exclude the other account from discovery/contact listings. Blocks persist across sign-in sessions. Adding a favourite does not remove a block. Removing your block does not remove a block the other person has set.
Blocking also cancels pending contact and initiates termination of relevant active calls. Network or provider delays can affect when a device stops displaying a call; use End Call and leave the conversation immediately if you feel unsafe. Blocking cannot erase information or screenshots previously received by another person.
6. Safety Review and Response
We screen editable profile text and supported messaging content, and hold new custom profile images submitted through the review flow for moderation before publication. Automated filters can miss context or make mistakes; approval does not certify a person's identity or conduct. We do not promise continuous observation of every live call.
Our moderation response target is within 24 hours of a safety report. Unresolved reports are escalated before that deadline for human review, with further reminders if still unresolved. This is a response target, not a guarantee that every investigation or appeal is completed within 24 hours. We may take protective action while investigating.
Reviewers can remove messages or profile content, hide profiles, end calls, cancel pending contact, suspend access temporarily or permanently ban accounts. Decisions depend on severity, evidence, repeat behaviour and applicable obligations. Serious violations can result in restrictions without a prior warning.
We retain relevant report evidence and moderator actions with restricted access as described in the Privacy Policy. The reported user cannot open the reporter's private report through the app. We may need to disclose information where lawfully required; this is not a promise of absolute anonymity.
For immediate danger, contact the appropriate local emergency service. Tolky is not an emergency-response service, and a report is not a substitute for urgent assistance.
7. Appeals and Follow-up
To challenge a moderation decision or follow up on a report, contact tolkyhelp@gmail.com. Include your account reference, ticket ID if available, the decision and why you believe it should be reviewed. A reviewer can consider additional information. An appeal does not automatically restore content or access, and we may withhold another person's private information.
8. Content and Privacy
You retain your rights in content you submit and grant us a limited, non-exclusive licence to host, process and display it as needed to provide the service, conduct safety review, handle disputes and meet legal obligations. This does not permit us to publish private safety reports as public reviews.
Share only information you are comfortable giving to the recipient. Published profile information and content shared with conversation partners are visible to those recipients. The Privacy Policy explains the handling of reports, verification uploads, payout details, consent records and deletion requests.
9. Purchases, Credits and Earnings
Prices, quantities, eligibility, call rates and applicable offers are shown through the relevant app features and may vary by the settings applicable to your account. Purchased credits are for supported in-app services, not an investment or a general-purpose currency. Where eligible users earn withdrawable rewards, payout eligibility, conversion settings and verification requirements are separate from purchased credits.
Do not manipulate balances, payments, gifts, call records or reward calculations. Report a suspected incorrect charge with the transaction or call reference. Purchases and corrections are covered by the Refund and Cancellation Policy and applicable payment-provider rules. A safety report is reviewed separately from a refund request.
10. Account Closure and Restrictions
You may stop using the service and request account deletion in the app where available or through support. Uninstalling the app alone does not close your account. See the deletion and retention explanation; disabling or archiving an account is not the same as erasing all personal data.
We may restrict or end access for violations, safety risks, fraud or legal requirements. Do not evade these restrictions. Content removal, blocking, suspension or a ban does not automatically create or remove a refund entitlement; applicable law and provider rules continue to apply. Records needed for safety, disputes or lawful financial retention may remain after closure.
11. Changes, Availability and Legal Rights
We may update these terms and publish the revised version/date here. Where renewed explicit acceptance is required, affected participation features may be unavailable until you accept. A changed policy does not retroactively record consent for earlier activity.
Services depend on devices, networks, third parties and user choices, so uninterrupted availability and error-free operation cannot be guaranteed. This does not remove our commitments to receive and review safety reports or any responsibility and consumer rights that cannot lawfully be excluded.
These terms are governed by applicable Indian law, subject to mandatory protections that apply to you. Contact support about a dispute; nothing here prevents you from using a lawful complaint or remedy process.