CEIONIX TECHNOLOGIES LLP operates Tolky. This policy explains personal information handled through the app, its websites, payments, support, and safety services. Our contact details are below.
Tolky and Betterday use infrastructure operated by the same company. This does not mean that a private report or bank information is displayed to other users or automatically published in another app.
We receive information you enter or upload, records generated by using the service, reports from other users, and transaction or delivery results from service providers. You should share only information needed for the feature or support request.
You can report a profile without having called or messaged that person. We associate the report with your authenticated account and the reported account, and may preserve relevant profile details or authorized call/message context for review. Reports can still be submitted after either person blocks the other.
Structured report evidence, quarantined profile images and moderator action history are restricted to authorized reviewers. The reported user cannot open your report or private support conversation through the app. We do not promise absolute anonymity: information may need to be disclosed where legally required, and circumstances may reveal who was involved.
New custom profile images submitted through the review flow are held privately until approval. Approved images become visible as profile content. Moderators may remove content, hide profiles, end contact, or restrict accounts as described in the User Agreement.
Call metadata and any evidence you supply are different from a recording of a call. Reporting does not itself start an audio or video recording. Do not assume every live conversation is recorded or continuously watched by a moderator.
Previously shared or downloaded content cannot be recalled from another person's device. Older uploaded attachments may remain accessible to someone who already has their link; a private report does not retroactively make an existing file link private. Avoid submitting unnecessary sensitive material and contact support about removal.
Camera and microphone permissions enable video and audio features. Selected photos/media support profile, verification or support uploads. Notifications provide incoming-call and service alerts. The permissions shown depend on your app build and operating system; manage them in device settings. Refusing a permission may prevent the related feature, not give us permission to bypass your choice.
Where the app or operating system offers advertising, analytics or notification choices, you can manage them there. You may also contact us about optional communications. Service, security and account messages may still be necessary to operate your account.
Active account and interaction records support the service while it is in use. Relevant safety evidence, block/ban history, explicit acceptance records and moderator audit records may be retained after a report is closed or content is removed for investigation, appeals, repeat-abuse prevention or legal obligations. Financial and payout records may be retained for reconciliation, disputes and required recordkeeping.
Retention depends on the record's purpose, unresolved matters and applicable obligations; no single automatic deletion period applies to every category. Copies in backups, logs or provider systems may outlast the live account. Contact us to ask which records remain, why they are retained and whether they can be erased. We do not represent account closure as immediate erasure of every record.
We use authenticated access, role restrictions and other technical safeguards, including restricted access and access logs for new moderation evidence. No service is completely secure. Do not share passwords, OTPs or unnecessary identity/banking material in conversations or reports.
You can update supported profile details and use the app's account-deletion option where available. You can also request account deletion or personal-data erasure without signing into the app by emailing tolkyhelp@gmail.com with the subject “Delete Account” and your registered phone number or account ID. Never include an OTP or password. We may ask for proportionate verification to prevent someone deleting another person's account.
The current in-app deletion process disables and archives the account, removes it from discovery, and clears its contact relationships. It does not by itself permanently erase all stored personal information. Ask support for erasure of remaining information and confirmation of completion or any specific retention exception. Uninstalling the app alone does not delete an account.
You may also request access to or correction of your information, withdraw consent for consent-based processing, and raise a privacy complaint using the contact below. Withdrawing information needed to operate a feature may mean that feature cannot continue. A necessary legal or safety retention exception is not a reason to retain unrelated information indefinitely.
Tolky is for people aged 18 or older. We use declared age/date-of-birth information to enforce this policy; a declared date-of-birth check is not identity-based age verification. Do not provide false age information. If you believe an under-18 person is using the service, report the profile or contact support so we can investigate, restrict access and address the associated data.
We publish changes here with the updated date. Material changes may also be communicated through the app or another appropriate channel. Where explicit consent is required for a new use, publishing a policy or continuing to use the app does not replace that consent.
Email tolkyhelp@gmail.com for privacy requests, safety concerns, complaints or appeals. Identify the app and relevant account or ticket so we can locate the matter.
Operator: CEIONIX TECHNOLOGIES LLP
Address: 6/40, Thoduvil House, Kizhuparamba, Ernad, Malappuram 673639, Kerala, India.
Related pages: User Agreement, Refund Policy, and About Us.